Customer Service

At Environmental your business is very important to us. We realize that the key to success in any service business is how well we react to and understand the challenges our customers face. We always inspect the quality of our work and ask the important customer service questions. Some examples of these questions are: Is there any thing you would like to see us do differently? Are you happy with the quality of our service? Do you have any issues you would like us to address?

Environmental uses supervision and measurable performance standards to meet the needs of each customer. To control and enhance quality, we will have in place an organizational structure to provide authority, responsibility, and accountability for all tasks and functions. Quality checks, reporting requirements, hands-on supervision, response mechanisms, and a back-up system of operational responsibilities will help create a proactive system to benefit your facility. One important tool, our Supervisors Job Inspection Report, gives clear direction to each service worker about his performance and areas of needed improvement.

Also, our customer service representatives’ positive attitudes and our front line cleaner’s pride in their work helps us maintain our long-term customer relationships of which we are so proud.

If looking to contact a customer service rep, see Contact US