Prior to the COVID-19 pandemic, the US job market dynamics were significantly different from what they are now, mainly because a greater number of people were willing to work hourly jobs. Owing to the large pool of candidates readily available during the pre-pandemic times, businesses were able to resolve employee turnover problems more efficiently. However,…
Day: October 20, 2021
Successful Transition Phase in Outsourcing Janitorial Services
Making a transition from an existing janitorial service provider to a new one or from a self-performing model to a professionally managed outsourced program, it is essential to make the most of the transition phase with a comprehensive, value-driven approach. While it may appear like a simple process of entering a contract with a new…
Customer Retention Translates into Customer Loyalty: How Your Facilities Maintenance Partner Stands Out from the Crowd
“There is a big difference between a satisfied customer and a loyal customer.” –Shep Hyken (Customer Experience Expert) Facilities maintenance companies strive to achieve higher customer retention for a number of reasons, including cost effective benefits. It leads to less costs to improve the value of longstanding customers than the cost of expanding customer base…