According to the report Professional Cleaning Services Market in the U.S. – Industry Outlook and Forecast 2021-2026, the industry is expected to grow by revenue at a CAGR of over 6% during the period 2021-2026. While the US market for professional cleaning services is experiencing growth on account of increased demand due to reasons such as the outbreak of COVID-19 pandemic, the rise in automated solutions, and growing popularity for green cleaning services, many businesses are faced with the challenge of evaluating a large number of potential service partners for their facility cleaning and maintenance needs. Among other important criteria to assess the potential of these service providers are their years of experience, industry reputation, and of course reliability.
“Reliability is defined as the probability that a product, system, or service will perform its intended function adequately for a specified period of time, or will operate in a defined environment without failure.” – ASQ (American Society for Quality)
As businesses expect top-notch quality, it is crucial for the commercial cleaning company’s crew to ensure dependable service standards consistently. Subsequently, a reliable service provider not only has industry knowledge, expertise, and experience, but also has a workforce that ensures the job is done right, every time. Similarly, reliability of service quality also makes it possible to clean and maintain every area of the facility with the same standards, including immaculate exteriors, clean work stations, pristine restrooms, fresh and tidy reception area, among others.
As it impacts the employees, customers, and other visitors of a facility, the commercial cleaning partner must be selected after a thorough review to evaluate the level of professionalism and reliability they will perform with. Some of the most important evaluation criteria include low employee turnover. The longer the employees last with a company, the more satisfied the customers are with a workforce that is more familiar with their scope of work, rather than having new employees inducted in the team on a frequent basis. It also enables the service provider to have a better control over its employees and their productivity.
Punctuality and time efficiency are also important elements of service reliability. It is important to design a tailored commercial cleaning program to match the customer-specific requirements. However, the impact of a sound cleaning and maintenance program is determined not only by the type and number of services offered, but also by its appropriate frequency and schedule. Any service provider that cannot ensure punctuality in service delivery will lose time and money, as well as create an inadequate schedule causing disruption for the customer. On the other hand, a reliable partner will resolve all possible issues to avoid delays and cancelation to ensure that the personnel always arrives on time and completes the required tasks effectively.
ESS is dedicated to providing every customer with reliable services. The Company tailors the programs to each customer’s individual requirements, and trains every employee to maintain standards of service excellence, reliability, and customer satisfaction. To learn more about a successful long-term partnership based on trust, don’t hesitate to get in touch!