Your Company is Unique
We Believe Your Maintenance Plan Should Be Too!
OUR DIFFERENCE
Environmental Service Systems works with customers
To develop a custom maintenance plan that aligns with the needs of the facility and saves valuable resources over time.
CLASSROOM
TRAINING
SAFETY
CHEMICAL SAFETY
EQUIPMENT SAFETY
ON-THE-JOB
TRAINING
CROSS
TRAINING
QUALITY
ASSURANCE
PERSONAL PROTECTIVE
EQUIPMENT
EMPLOYEE TRAINING
TRAINING
Quality Assurance
Our experts understand each customer’s quality expectations, define quality benchmarks, assess performance standards, and measure quality levels with a customized set of quality metrics and processes. We call it the A–B–C Quality Assurance:
ANALYZE
Examine procedures, identify problems, define solutions, and review all processes.
BENCHMARK
Monitor daily tasks, solicit feedback, comply with specifications and policies, partner with the most reliable vendors, and provide technical support.
CONTROL
Respond immediately to resolve problems, evaluate employee performance, continue training for further improvement, proactively reduce downtime, and perform preventive maintenance methods.
Regional Directors of Operations are responsible for executing the overall quality assurance initiatives at facilities.
They are supported by Area Managers and Account Managers to ensure service expectations are met.
QUALITY ASSURANCE
We believe that quality assurance is a crucial part of achieving our objective of delivering top-notch service standards
We have developed a comprehensive Quality Assurance program that ensures our services meet
or exceed industry standards as well as our customers’ expectations.
Regular Inspections
Our Quality Assurance program includes the following elements:
Client
Surveys
Web-Based Quality Management
Communications & Report Generation
Accountability
Quarterly Business Review
Trusted by Amazing Partners Nationwide
ROUTINE AND AD-HOC INSPECTION
All of our employees undergo extensive training to ensure they are equipped with the necessary skills to provide high-quality cleaning and facility management services. Our supervisors provide ongoing support and guidance to our employees to ensure they are performing their duties to the best of their abilities.
We value our customers' feedback and use it as an essential tool for continuous improvement. We actively solicit feedback from our customers to ensure that we are meeting their needs and expectations. Our quality control process also involves the use of advanced technology to monitor and track our performance continually. We use software that enables us to track our progress, identify any issues or deficiencies, and take corrective action promptly.
We are committed to continuous improvement and regularly review our processes and procedures to identify areas for improvement. We work closely with our customers to understand their evolving needs and adjust our services accordingly.
ESS understands that quality assurance is essential to providing excellent cleaning and facility maintenance services. If you have any questions about our Quality Assurance program, please contact us today.
Technology & Innovation
Our inspections are conducted to maintain the highest quality standards and empower the teams to address and resolve any issues or deficiencies promptly.
Safety
Training
ESS Maintains a National Footprint
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